Overview

Adorta Labs is a digital studio, and every project we take on is custom work carried out by our team. Because our time cannot be resold once it has been committed, refunds are limited and are only available in the narrow circumstances set out below. Please read this policy carefully before making a payment.

When A Refund Is Available

You may request a full refund of the amount you have paid only if both of the following apply:

• The request is made within two (2) days of the date of your payment; and
• Work on your project has not yet started.

If both conditions are met, we will refund the full amount you have paid.

When A Refund Is Not Available

No refund can be issued in any of the following situations:

• More than two days have passed since your payment.
• Work on the project has already started, even if that is within the two-day window. This includes discovery calls, research, planning, wireframes, concepts, drafts, writing, design or development work.
• Deliverables have already been shared with you, in whole or in part.
• The project has been completed, delivered or approved.
• You decide to cancel, change direction or no longer need the work after it has begun.
• Delays are caused by content, materials, access or approvals not being provided by you.
• Amounts already spent on third-party items on your behalf, such as domains, hosting, licences, fonts, stock assets, plugins or paid advertising. These are non-refundable once purchased.

What “Work Has Started” Means

Work is treated as started from the moment any member of our team begins on your project. This includes onboarding and kickoff calls, gathering requirements, research, creating a project plan or schedule, and any creative, writing, design, development or technical work, whether or not anything has yet been shared with you.

How To Request A Refund

Send your request in writing to theadorta@gmail.com within two days of payment, including:

• The name and email address used for the order.
• The payment date, amount and reference or invoice number.
• A short note on why you are requesting the refund.

We will confirm receipt and let you know the outcome, normally within two business days.

How Refunds Are Processed

Approved refunds are returned to the original payment method only. Once processed, the funds usually appear within 5 to 10 business days, depending on your bank or payment provider. Any transaction, gateway or currency conversion charges applied by the payment provider are non-refundable and will be deducted where applicable.

Cancellations After Work Has Started

You may cancel a project at any time by writing to us, but where work has already started no refund is due, and any balance for the work completed up to the date of cancellation remains payable. Where possible, we will hand over the work produced up to that point once all outstanding amounts have been settled.

Revisions Instead Of Refunds

If you are unhappy with the work, please tell us. Each project includes the revision rounds agreed in the proposal, and we would much rather correct the work and get it right for you than end the project. Requests that fall outside the agreed scope will be quoted as additional work.

Changes To This Policy

We may update this Refund Policy from time to time. The version published on this page at the time of your payment is the one that applies to your order.

Contact Us

For any questions about refunds or cancellations, please contact us:

Adorta Labs
Email: theadorta@gmail.com
Phone: +91 8604880342